Well, I gave them 48 ½ hours. I proceeded to call the number the helpdesk
wennie told me to call, and none of the options in the automated call routing
system matched my query. So, I pressed 1 to report an outage.
I repeated the whole saga to another live person, and he says that in this
repair ticket created by the last call, the guy who ended up with it didn’t
show any DSL on the line, and closed the ticket without so much as a phone
call. Note, I didn’t say no DSL in the account information, because it’s
there. They simply didn’t turn it on, and he just was too incompetent to
check and see if there SHOULD be DSL on the line.
Now I’m told I must call customer service during regular business hours and
have them attempt to turn on DSL again. Maybe it’s time I start a new
website. Centurytelsucks.com has a nice ring to it….